Reference

Terms Conditions That Govern Your Account on rp55v

Every account on rp55v — from your first DANA deposit to your live sports wager — operates under these terms. Read them before you start, because they set out what we commit to you and what we ask in return.

Account EligibilityDANA · OVO · GoPay TransactionsSports & Casino AccessWithdrawal RulesAccount Suspension Policy
rp55v Terms Conditions That Govern Your Account on rp55v
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe a decision affecting your account was made in error, contact our support team directly. We handle terms-related queries through live chat, email, and our in-app help channel — all available around the clock. Players in Semarang and across Indonesia can reach us in English through any of the three paths below.

Live Chat Open the chat widget from any page on rp55v for real-time help with account terms, transaction disputes, or access questions.
Email Support Send a detailed query to our support address found in your account settings; we aim to respond within one business day for terms-related matters.
In-App Help Tap the Help icon inside your account dashboard to submit a ticket directly tied to your account record, which speeds up our review process.
HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We hold your account data only as long as it is needed to operate your account and meet our legal obligations. You can request a copy of the data we hold, ask us to correct inaccurate records, or request account closure through the support channels above. Account security relies on the verified mobile number or email you registered with; any change to those credentials requires identity confirmation before it takes effect.

Data Retention

We keep transaction records and account activity logs for the period required by applicable law; after that window closes, data is deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used; you can manage cookie preferences from your browser settings.

Account Security

Your account is protected by OTP verification on login and on any withdrawal request; never share your OTP with anyone, including our support team.

Change Requests

To update your registered DANA, OVO, or GoPay wallet details, submit a change request via live chat with your account verification documents ready.

Common Questions About Our Terms & Conditions

These are the questions we hear most often about how our terms work in practice. If your question is not here, our live chat team can walk you through the relevant clause.

Yes. Access to specific features — including certain sports markets and live casino tables — depends on local law in your region. Where local rules restrict a feature, those restrictions apply to your account automatically.

We publish updates on this page and notify you via your registered email or in-app alert. Continuing to use your account after the effective date of a change means you accept the updated terms.

Depending on the nature of the breach, we may suspend access, withhold pending withdrawals pending review, or close the account permanently. We will notify you of the action taken and the reason.

Submit a data-access request through live chat or email support. We will verify your identity first, then provide a summary of the account data we hold within the timeframe required by applicable law.

Wallet identifiers are stored in encrypted form and are only used to process your withdrawal or deposit requests. We do not share them with third parties outside of the payment processing chain.

Contact support via live chat with your transaction ID and the date of the transfer. Our payments team will review the record against the terms and respond with a resolution or explanation.